Privacy Policy
This Privacy Policy is for HCCH Wellbeing, a wellbeing practice operating in Bangor, County Down and Belfast.
Who We Are
HCCH Wellbeing provides massage, bodywork, clinical hypnotherapy and mind-body wellbeing services in Bangor, County Down and Belfast.
HCCH is responsible for personal information collected directly in connection with its services.
Information We May Collect
This may include name and contact details; appointment and booking information; information submitted through enquiries; consultation information; relevant health, medical, medication, injury or wellbeing information voluntarily supplied by the client; treatment/session notes where appropriate; and communications between the client and HCCH.
Some consultation information may constitute special category health data and is treated accordingly.
Why We Collect Information
Information is used where appropriate to arrange and manage appointments; communicate with clients; assess whether treatments are appropriate and safe; tailor sessions to individual needs; maintain appropriate client and treatment records; administer the client relationship; and meet legal, regulatory, safeguarding or professional obligations where applicable.
Lawful Basis
In plain English, HCCH may rely on UK GDPR lawful bases such as performance of a contract or steps requested before providing a service; legitimate interests in operating and administering the practice; compliance with legal obligations; and consent where appropriate.
For special-category health information, an appropriate UK GDPR Article 9 condition is also required. The exact condition may depend on HCCH’s professional status and the precise way the information is processed, so this should be confirmed by HCCH before publication or operational use.
Online Consultation — Jotform
HCCH currently uses Jotform to provide its online consultation form.
Information entered into that form is processed using Jotform’s systems and is also subject to Jotform’s applicable privacy and data processing arrangements.
Online consultation form: Jotform
Appointment Booking — Setmore
HCCH currently uses Setmore for online appointment booking.
Information supplied while booking may therefore be processed using Setmore’s systems and is also subject to Setmore’s applicable privacy and data processing arrangements.
Booking page: Setmore
Sharing Personal Information
HCCH does not sell client personal information.
Information may be shared with service providers where necessary to operate the practice, including booking and form providers, and where disclosure is required by law or necessary for applicable safeguarding obligations.
How Information Is Protected
Reasonable technical and organisational measures are used to protect personal information and access should be limited to those who need it.
No absolute security guarantees are made.
How Long Information Is Kept
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, insurance, professional or record-keeping requirements.
Your Data Protection Rights
Depending on the circumstances, you may have the right to access, correct, erase, restrict or object to processing, request data portability, and withdraw consent where processing relies on consent.
Not every right applies in every circumstance.
Complaints
If you have a privacy concern, please contact HCCH first so it can be reviewed and addressed.
If you are unhappy with how your personal information has been handled, you also have the right to complain to theInformation Commissioner’s Office (ICO).
Contact HCCH
For privacy enquiries, please contact HCCH using the details already published on the website.
Changes to This Policy
This Privacy Policy may be updated periodically and the current version will be published on this page.